Privacy policy

At Caalmblend, your trust matters.
We are committed to keeping your personal information safe and being transparent about how we use it.
This policy explains what information we collect, why we collect it, and how we protect it.

1. INFORMATION WE COLLECT

a) Payment Safety

We do not store your credit/debit card details.
Your information is shared with third parties only when required to complete your order, with your permission, or if the law requires it.

b) Information Collected Automatically

When you browse our website, we automatically receive basic information about your device, such as:

  • Your IP address
  • Browser type
  • Time zone
  • Pages you visit
  • How you interact with the website

This helps us understand how customers use our site so we can improve your experience.

c) Cookies & Tracking Tools

We use cookies and similar tools to:

  • Remember your preferences
  • Show you relevant product recommendations
  • Understand website performance
  • Improve browsing experience

Cookies do not give us access to your phone/computer. They only help us offer a smoother, personalised shopping experience.

d) Information You Provide

When you place an order or sign up, you provide:

  • Name
  • Email
  • Phone Number
  • Shipping & Billing Address
  • Payment Details (processed securely by the payment gateway)

This is used only to complete your purchase and provide customer support.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your order
  • Contact you about your order status
  • Detect and prevent fraud
  • Provide customer service
  • Improve website experience
  • Send updates about new collections and drops (only if you opt in)

We may share your information with trusted partners such as:

  • Payment gateways
  • Delivery & logistics companies
  • Customer support tools
  • Marketing/analytics tools (e.g., Google Analytics, Meta Pixel)

These partners help us run our website smoothly.

3. ADVERTISING & MARKETING

If you allow marketing cookies or subscribe to our emails, we may show you:

  • Product updates
  • New collection launches
  • Relevant ads on Instagram/Facebook based on your browsing behaviour

4. YOUR RIGHTS

You can request the following at any time:

  • Update your personal information
  • Remove your data from our system
  • Stop receiving marketing emails

Email us at contact@caalmblend.com and mention the purpose clearly in the subject line
(e.g., UPDATE / REMOVE DATA / UNSUBSCRIBE).

5. DATA RETENTION

We keep your order information for our records so we can assist you with future queries, unless you ask us to delete it.

6. MINORS

Our website is intended for users 18 years and above, or for minors using the site with parental supervision.

7. POLICY UPDATES

We may revise this Privacy Policy from time to time to reflect new features, legal requirements, or improvements in how we operate.
We encourage you to review it periodically.

8. CONTACT US

If you have any questions about this Privacy Policy or wish to make a request, contact us at:

Email: contact@caalmblend.com